An opportunity has arisen for interested candidates to join PTL Limited as a Customer Experience Representative (CER), within the company’s Service Desk.
Based in Malta and reporting to the Head of Customer Success, the CER acts as the customer’s first point of contact in support cases. The CER must perform multiple functions effectively and simultaneously. Duties may vary slightly; however core responsibilities include the following:
- Answer inbound requests through Email, Phone, Chat and Ticketing System in a timely and friendly manner;
- Provide timely solution to reported problems;
- When required, escalate to other teams;
- Follow-up on customer requests;
- Perform scheduled checks and customer maintenance tasks
PTL is a long-established IT company providing enterprise-level IT solutions in Malta and it forms part of Harvest Technology plc. PTL partners major names like IBM, Cisco, Microsoft, Lenovo, and NCR. PTL has a team of more than 60 dynamic professionals, experts in business integration, enterprise-wide solutions and contracted outsourcing. PTL’s multi-disciplinary team services a prestigious client base in Malta. PTL is an equal opportunities employer.
MINIMUM POSITION REQUIREMENTS
The CER is required to be a team player, possess a can do attitude, be customer focused and able to deliver fast results without compromising quality. A functional level of IT literacy and proficiency in Microsoft Office applications is a must.
Although the use of Maltese is preferred, a Level of C1,2 is required in Understanding, Writing and Speaking in English.
Due to customer security requirements, the candidate should be a European Union or UK citizen.
Previous experience in a call center or customer facing role is preferred.
A remuneration package commensurate to the applicant experience and ability to display aptitude shall be offered to the right candidate. Additional benefits include Health Insurance, free on-site parking facilities, scholastic sponsorships and opportunity to obtain industry certifications.
Applicants should submit a detailed CV with a covering letter to [email protected] Applications will be treated with the strictest confidence and acknowledged after closing date. Two employer references may be requested at second interview phase.